Dr Myriam Bellaouaied helps organisations strengthen workforce engagement, service excellence and customer outcomes through evidence-based consulting, executive education and strategic advisory.
Senior Lecturer in Marketing, Bristol Business School · UWE Bristol
NHS and Integrated Care research collaborator
International researcher, speaker & executive educator
Vice Chancellor's Early Career Researcher Award
"Sustainable performance comes from aligning people, leadership, service delivery and organisational purpose — not treating them as separate problems."
Research-informed consulting
Dr Myriam Bellaouaied
Core Expertise
Four pillars. One integrated approach.
Helping service, public and industrial organisations address workforce, leadership and transformation challenges through evidence-based solutions.
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Organisational Performance & Workforce Wellbeing
Improving how organisations engage, retain and develop their people — from frontline teams to leadership.
Helping organisations navigate change, digital transformation, AI adoption and the human dimensions of innovation.
Digital adoption & trustChange managementFuture of work strategyHuman impact of AI & technology
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Executive Education & Leadership Development
Bespoke workshops, away days and leadership programmes that translate research into action.
Leadership workshopsStrategy retreatsTeam developmentExecutive away days
Services
Four ways we can work together.
Structured engagements designed around your organisation's specific challenges, timeline and objectives.
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Organisational Performance Review
A focused diagnostic of workforce engagement, culture and performance — identifying where your organisation is losing potential and where the greatest opportunities for improvement lie.
An embedded advisory engagement for organisations undergoing significant change — whether service transformation, workforce restructuring, or AI and technology adoption.
Bespoke, high-impact sessions for leadership teams and senior staff — grounded in research and designed for immediate application. Available as standalone sessions or as part of a broader programme.
Leadership & workforce wellbeing
Service excellence & customer experience
Digital transformation, AI & the future of work
Away days & strategy retreats
Half-day or full-day format · Bespoke to your organisation
Engagements are scoped and priced according to your organisation's specific needs. Get in touch to discuss.
Why Dr Myriam Bellaouaied
Research-informed. Pragmatically delivered.
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Academic rigour, business relevance
As a Senior Lecturer and active researcher at UWE Bristol, every recommendation is grounded in internationally recognised research — not just practitioner intuition. This is a rare combination in the consulting market.
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Cross-sector depth
From NHS healthcare systems to energy, finance and higher education — the principles of workforce performance and service excellence translate across sectors. The frameworks are robust; the application is always bespoke.
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Human systems expertise
Specialising in the intersection of people, service and organisational performance — with particular expertise in how employee experience drives customer outcomes and how digital and AI-enabled transformation affects workforce trust, engagement and service performance.
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Actionable, not academic
Insights are translated into clear priorities your leadership team can act on — not lengthy reports that sit on a shelf. The goal is measurable change, not theoretical frameworks.
Selected Collaborations & Research Partnerships
NHS research collaborations — healthcare service quality, staff wellbeing & patient experience
Integrated Care Systems — workforce, service improvement & applied research
UWE Bristol — Bristol Business School, research and executive education
International academic networks — services marketing, wellbeing and transformation
Cross-sector advisory focus — energy, finance, higher education and professional services
My consulting is informed by active research into the human systems that shape organisational performance, service outcomes and sustainable transformation.
Workforce
Workforce wellbeing and organisational performance
How employee experience, pressure and engagement shape service quality, retention and organisational resilience.
Service
Employee experience and customer outcomes
Why frontline teams are central to customer trust, satisfaction and the delivery of excellent service experiences.
Transformation
Human-centred digital and AI transformation
How organisations can adopt new technologies while protecting trust, communication, wellbeing and service quality.
Leadership
Leadership, culture and service excellence
How leaders can align people, purpose and service strategy to create measurable improvement.
Speaking & Executive Education
Bringing research to the boardroom.
Available for keynotes, leadership programmes, conference presentations and executive education — across the UK and internationally.
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Keynotes & Conference Speaking
Engaging, evidence-based talks on workforce performance, service excellence, digital transformation, AI and the future of work — designed for leadership audiences and professional conferences.
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Executive Leadership Programmes
Bespoke workshops and learning programmes for senior leadership teams — covering workforce wellbeing, customer experience strategy, organisational transformation and AI adoption.
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Away Days & Strategy Retreats
Facilitated strategy sessions designed to align leadership teams, surface organisational challenges and build shared direction — grounded in research and tailored to your context.
Research Advisory & Academic Mentoring
A discreet offer for research professionals.
Alongside organisational consulting and executive education, I also support academics, research leaders and doctoral researchers in strengthening their research practice, impact and career development.
Complementary expertise
From research idea to impactful programme.
Drawing on over 15 years in higher education, doctoral supervision and applied research, this work is designed for individuals and teams who want to develop rigorous, relevant and sustainable research agendas.
Research strategy and programme development
Research impact and engagement pathways
Doctoral and early-career researcher mentoring
Academic career development and positioning
Bridging research, practice and stakeholder needs
Building impactful and sustainable research agendas
Ready to strengthen your people, service and performance?
I work with a small number of organisations at a time across consulting, workshops and executive education. Let's explore whether we're a good fit.
